This is similar to webcam counselling as it happens through the Zoom system, or via a handset, but without the visual aspects. You can choose to remain anonymous and the conversation is encrypted if held on Zoom. Every effort is made to provide a safe and secure environment for your online therapy with encryption software to protect your conﬁdentiality and secure.
An advantage of telephone counselling is that non-verbal communication can be carried in your tone of voice or the pace of speech which can be picked up by your counsellor.
A disadvantage of telephone counselling is that you need a private space where you will not be overheard. Telephone counselling offers certain beneﬁts but there are also limitations that are worth bearing in mind when deciding which type of therapy will best suit your needs.